FAQ

Payment

Getting paid

How do I get paid for the ride?

Making payment

How do I pay for the ride?

Cancellation

I’m a passenger, how do I cancel my ride?

I’m a driver, how do I cancel a ride?

My driver didn’t show up, what do I do?

My passenger didn't show up, what do I do?

Log in/Account

Sign up

How do I sign up?

I forgot the password to my FlixCar account / I can’t log in

How can I delete my FlixCar account?

Log in

How do I log in?

Why can’t I use my FlixBus account to log-in?

Offering rides

How do I offer a ride?

Why can’t I edit my ride?

How do I approve a ride request?

Why can’t I offer more than 4 seats?

Booking rides

How do I find a ride?

How do I book a seat?

Do I get a booking confirmation?

What is my baggage allowance?

Why do I see buses in the search results?

Safety

How do I stay safe on the road?

I left something in the car. What should I do?

Others

I would like to give feedback. How can I do this?

How is the ride fare calculated?

Ho do I rate my ride?


The FAQ did not answer your question?

Contact

How FlixCar works

ride-share

For passengers

After you create a FlixCar account, it takes just 3 easy steps to book a ride. Search for a ride, choose the one you want, and confirm your reservation. Simple as that! And you won't be charged any fees.

Learn more
arrow-right
driver

For drivers

After you create a FlixCar account, you're just 3 steps away from publishing a ride. Choose the departure and arrival destinations, provide information about the ride, and confirm your offer. Then you're all set!

Learn more
arrow-right