You’ll get your money for the ride in cash, from the passengers at the beginning of the ride. We are working on introducing online payment methods and they will be available soon!
Once your booking has been accepted, you’ll pay for the ride in cash directly to the driver at the beginning of the ride. Please bring the exact amount of cash for the driver.
We are working on introducing online payment methods and they will be available soon!
You can cancel your ride in the App or on the FlixCar website. Here is how:
Both you and the driver will receive a cancellation confirmation by e-mail. Please keep in mind that the later you cancel, the harder it is for the driver to find a new passenger.
You can cancel any of your rides directly in the App or on the FlixCar website. Here is how:
Both you and the passenger will receive a cancellation confirmation by e-mail. Please keep in mind that the later you cancel, the harder it is for the passenger to find a new ride.
1. Please contact your driver directly.
Under "My Rides" you will find the ride details of your trip. Click on the driver's profile to get the contact details.
2. Please make sure that your ride has not been cancelled.
If you can't find the ride details under "My Rides", please check your e-mail to see if your driver has cancelled the trip. You will receive a cancellation e-mail if your driver has cancelled.
3. Please make sure you are at the correct departure location.
You can check this by going to the ride details under “My Rides”. There you will find “Departure on Maps”, which takes you to the departure location on Google Maps.
4. Please wait 15 minutes to give your driver some time.
If you can’t reach your driver, the ride has not been cancelled and you are at the correct departure location, please wait 15 minutes in case your driver is just a bit late.
5. If you have done all the above, you have done your part.
Sometimes these things happen and we’re sorry that your driver didn’t fulfill their part of the deal. We are working on avoiding this type of behavior. You can give a feedback about the driver who didn’t show up in the survey that we’ll send to you by e-mail or via contact form on FlixCar website. Please check if there are other rides that fit your needs on https://www.flixcar.fr/en or go to https://global.flixbus.com to see if there’s a bus that you would consider as alternative transportation.
1. Please contact your passenger directly.
Under "My Rides" you will find the ride details of your trip. Click on the passenger’s profile in order to get the contact details.
2. Please make sure that your passenger has not cancelled the trip.
If you can't find your passenger’s profile in the ride details under "My Rides", please check your e-mail to see if your passenger has cancelled their seat. You will receive a cancellation e-mail in case one of your passengers has cancelled on you.
3. Please make sure you are on the correct departure location.
You can check this by going to the ride details under “My Rides”. There you will find “Departure on Maps”, which takes you to the departure location on Google Maps.
4. Please wait 15 minutes to give your passenger(s) some time.
If you can’t reach your passenger, they have not cancelled their seat and you are at the correct departure location, please wait 15 minutes in case your passenger is just a bit late.
5. If you have all the above, you have done your part.
Sometimes these things happen and we’re sorry that your passenger didn’t fulfill their part of the deal. We are working on avoiding this type of behavior. You can give a feedback about the passenger who didn’t show up in the survey that we’ll send to you by e-mail or via contact form on FlixCar website.
You can use your Facebook or Google account or an e-mail address to sign up!
To complete the sign up, you must verify either your phone number (via Facebook/Google) or your e-mail address and phone number (via e-mail address). Once you have signed up, you will receive an automated verification e-mail and an SMS message from us. You will then have to click on the verification link in the e-mail and type in the 4-digit code you receive by SMS.
When this is done, you’re ready to go!
You can reset your password here.
Currently, the “Delete account” function is in development and will be available soon. If you want to delete your account now, please reach out to us via the contact form and our FlixCar Team will take care of it.
Simply go the FlixCar log-in page and click on “Connect with your Facebook account” or enter your log-in details and you’re logged in!
You can click on the Stay logged in option to stay logged in for next time.
FlixBus and FlixCar do not use the same account system, so it is currently not possible to use one instead of the other.
All you need to do is take the following steps:
For now you cannot edit your ride, but you are able to cancel it and upload it again with the changes you want. We will soon make it possible for drivers to edit their ride, without deleting it and uploading it again.
At the moment, every ride request is automatically accepted. We will soon make it possible for drivers to manually accept or decline requests from passengers. Thank you for your understanding!
Legally, you can offer maximum 4 seats per car when it comes to carpooling.
You can find all available rides using the search function in our FlixCar App and on our website.
Just type in your preferred pick-up and drop-off points, date and time and book a ride that works for you. You will get the confirmation for the ride by e-mail. You only have to pay your driver at the beginning of your ride. Please bring the exact amount of cash for the driver.
You can book a seat using our FlixCar website or App. Your booking is saved under “My Rides”. You’ll pay for the ride in cash directly to the driver at the beginning of the ride. Please bring the exact amount of cash for the driver.
Note: you can book only one seat per ride. If you are traveling with someone and want to book two seats for the same ride, the other passenger would also need to create a FlixCar account and book the second seat separately.
Once you book a seat with FlixCar, you will find your booking confirmation on a confirmation page. We will also send it to you by e-mail. In case of open questions, you will have the possibility to contact your driver by clicking on the driver’s profile under “My Rides”.
There is no general rule for baggage allowance when traveling with FlixCar. Always pay attention to the ride description where you can find the information on how much luggage you can bring with you. If there’s no information on luggage, we suggest you contact your driver directly.
We are showing you buses as we want to offer you the widest choice when it comes to affordable and sustainable transportation.
Here are some tips on road safety:
I’m a passenger
Scroll through your rides history to find the corresponding ride and reach out directly to the driver.
FlixCar is a free platform based on a relationship of cooperation and trust between Drivers and Passengers, so we encourage our users to contact and cooperate with each other once they take part in a ride.
Note: we cannot guarantee that your item will be found. Neither FlixCar nor the driver are responsible for lost items left in the car.
We usually send out a survey by e-mail at the end of every ride. Your feedback is important to us and our users, so we really appreciate it when you take the time to answer it. You can also use contact form on FlixCar website to share your feedback with us.
FlixCar suggests a price per passenger based on the costs associated with the trip. As a driver, you can change this price to reflect your costs.
The maximum price you can charge per passenger is based on laws set by the government and we make sure you are within these laws when it comes to carpooling.
FlixCar is a free of charge carpooling platform, where all money goes directly from the passenger to the driver.
At the end of the ride we will send you an e-mail with a survey where you can rate your passenger/driver.
After you create a FlixCar account, it takes just 3 easy steps to book a ride. Search for a ride, choose the one you want, and confirm your reservation. Simple as that! And you won't be charged any fees.
After you create a FlixCar account, you're just 3 steps away from publishing a ride. Choose the departure and arrival destinations, provide information about the ride, and confirm your offer. Then you're all set!